FAQ – SEGA SHOP UK

Unfortunately, we do not accept exchanges. instead please see the refund policy

Albania, Algeria, Angola, Andorra, Austria, Bahrain, Belarus, Belgium,
Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi,
Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Croatia, Cyprus,
Czech Republic, Democratic Republic of the Congo, Denmark, Djibouti, Estonia,
Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Finland, France,
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Guinea,
Guinea-Bissau, Hungary, Iceland, Iran, Iraq, Ireland, Isle Of Man, Israel,
Italy, Ivory Coast, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lesotho, Liberia,
Libya, Lithuania, Lichtenstein, Luxembourg, Macedonia, Madagascar, Malawi,
Mali, Malta, Mauritania, Mauritius, Moldova, Monaco, Montenegro, Morocco,
Mozambique, Namibia, Netherlands, Niger, Nigeria, Norway, Oman, Palestine,
Poland, Portugal, Qatar, Romania, Rwanda, San Marino, Sao Tome & Principe,
Saudi Arabia, Senegal, Serbia, Somalia, South Africa, Slovakia, Slovenia, Spain,
Sudan, Swaziland, Sweden, Switzerland, Syria, Tanzania, Togo, Tunisia, Turkey,
Uganda, Ukraine, United Kingdom, United Arab Emirates, Vatican City, Western
Sahara, Yemen, Zambia and Zimbabwe.

Please note that due to Brexit any orders placed with delivery to Europe may
now encounter customs duties or import taxes if over €150 as all orders are shipped from the
UK. If your order is under €150 taxes and custom charges are included.

Universally, shipping costs are determined by the size and weight of
products at checkout, and your location.

We aim to dispatch all orders within 1 - 3 working day (Please
allow up to 4 working days from the date of order for it to be processed and dispatched, as we are currently receiving very high volumes of orders) and an estimate of delivery times and costs are detailed below:

We offer the following services to customers in the UK, Jersey and Guernsey:

• Royal Mail Standard Untracked Shipping - From £3.99 depending on weight of
order (3-5 days)

• Royal Mail 24 Tracked - From £4.99 depending on weight of order (1-2 days)

• DHL Express - (weekdays only, same day dispatch on orders before 1pm) - From £7.00 depending on weight of order

We offer the following services to customers in France, Germany, Spain and Italy:

• Royal Mail Tracked - £5.00-£25 depending on weight of products at checkout (5-10 days delivery from dispatch)

• DHL Economy - From £12.00 depending on weight of order (3-4 days)

• DHL Express - £15.00 depending on weight of order (1-2 days)

We offer the following services to customers in Andorra, Austria, Belgium,
Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, San Marino, Slovakia,
Slovenia and Sweden:

• Royal Mail Tracked - From £9.00 depending on weight of order (3-5 working
days after dispatch)

• DHL Economy - £12.00-£13.00 depending on weight of order (3-4 days after
dispatch

• DHL Express - £15-£25 depending on weight of order (1-2 days delivery from
dispatch)

We offer the following services to customers in Croatia, Iceland,
Lichtenstein, Serbia, Switzerland and Turkey:

• Royal Mail Tracked - From £9.00 depending on weight of order (5-10 working
days from dispatch)

• DHL Express - £20.00 - £70.00 £15-£25 depending on weight of order (1-2 days
delivery from dispatch)

We also offer services to customers in Albania, Algeria, Angola, Bahrain,
Belarus, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso,
Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Czech
Republic, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea,
Eritrea, Ethiopia, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar,
Guinea, Guinea-Bissau, Iran, Iraq, Isle Of Man, Israel, Ivory Coast, Jordan,
Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi,
Mali, Mauritania, Mauritius, Moldova, Monaco, Montenegro, Morocco, Mozambique,
Namibia, Niger, Nigeria, Norway, Oman, Palestine, Qatar, Romania, Rwanda, Sao
Tome & Principe, Saudi Arabia, Senegal, Somalia, South Africa, Sudan,
Swaziland, Syria, Tanzania, Togo, Tunisia, Uganda, Ukraine, United Arab
Emirates, Vatican City, Western Sahara, Yemen, Zambia and Zimbabwe.

For UK residence, we offer a linear track and return process. All you need
to do is download a pre-paid address label from here: https://www.royalmail.com/track-my-return/create/839

We will deduct an admin fee of £3 from your refund.

For EU residence, return your item to us by post, include your delivery
note/order name and number in the parcel, and we will refund you as soon as we
receive the item.

Most returns will be processed within 3 working days of arriving.

Unfortunately, we do not accept exchanges. instead please see the refund policy

To cancel your order, please email us at help@segashop.co.uk. If
your item hasn’t been dispatched, we’ll cancel it and provide a full refund.

We offer the following services to customers in the UK, Jersey and Guernsey:

• Royal Mail Standard Untracked Shipping - £3.99 (3-5 days)

• Royal Mail 24 Tracked - £4.99 (1-2 days)

• DHL Express - Next Day Delivery (weekdays only, orders after 1pm) - £7.00

We offer the following services to customers in France, Germany, Spain and
Italy:

• Royal Mail Tracked - £5.00-£25 depending on size and weight of products at
checkout (5-10 days delivery from dispatch)

• DHL Economy - £12.00 (3-4 days)

• DHL Express - £15.00 (1-2 days)

• Royal Mail Tracked - £9.00 (3-5 working days after dispatch)

• DHL Economy - £12.00-£13.00 (3-4 days after dispatch

• DHL Express - £15-£25 depending on size and weight of products at
checkout (1-2 days delivery from dispatch)

We offer the following services to customers in Croatia, Iceland,
Lichtenstein, Serbia, Switzerland and Turkey:

• Royal Mail Tracked - £9.00 (5-10 working days from dispatch)

• DHL Express - £20.00 - £70.00 £15-£25 depending on size and weight of
products at checkout (1-2 days delivery from dispatch)

To cancel your order, please email us at help@segashop.co.uk. If
your item hasn’t been dispatched, we’ll cancel it and provide a full refund.

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