Yes, if your purchase falls within the return window of 30 days from purchase, you can still return your item. Please follow the return
instructions provided in your order confirmation email. If you need assistance, contact us at help@segashop.co.uk.

Your tracking details should be in your shipping confirmation email. If you can’t find your tracking number or need further updates, please email us at help@segashop.co.uk with your order number.

Refunds will still be processed as usual. If you have already returned an item, please allow up to 14 days from when we receive it for the refund to be issued. If you haven’t received your refund after this period, contact help@segashop.co.uk for support.

If you have an unused gift card or store credit, unfortunately, it is no longer redeemable now that the store has closed. Please contact help@segashop.co.uk to discuss available options.

We’re still here to assist with faulty or incorrect items. If you received a damaged or incorrect product, please email help@segashop.co.uk with your order details and photos of the issue, and we’ll work to resolve it.

Our support team is still available to assist you. You can reach us at help@segashop.co.uk for any post-closure inquiries regarding your orders, returns, or refunds.

At this time, we are taking a break from reopening the store. However, stay updated on future developments by following our official social media channels.

We appreciate your support and thank you for being a part of our journey! If you have any further questions, don’t hesitate to reach out.